Privacy Policy

Introduction

At BrainSpark, we understand that your personal information is valuable and deserves the highest level of protection. This Privacy Policy explains how we collect, use, protect, and share your information when you use our leadership performance coaching services, visit our website, or interact with us in any capacity. We're committed to being transparent about our data practices and ensuring you have control over your personal information.

This policy applies to all our services, including but not limited to our coaching programs, assessments, workshops, and digital platforms. By using our services, you agree to the collection and use of information in accordance with this policy. We may update this policy from time to time, and we'll notify you of any significant changes.

Information We Collect

We collect several types of information to provide and improve our services. The information we gather helps us understand your needs, customize your experience, and deliver effective coaching solutions.

Personal Information

Coaching-Related Information

Technical Information

How We Use Your Information

We use the information we collect to provide high-quality coaching services, improve our programs, and maintain effective communication with our clients. Your information helps us create personalized coaching experiences and track your progress toward your goals.

Information Sharing and Disclosure

We don't sell, trade, or otherwise transfer your personal information to third parties without your explicit consent, except as described in this policy. We may share your information in specific circumstances to provide our services or comply with legal obligations.

Service Providers

We may share your information with trusted service providers who assist us in operating our website, conducting our business, or servicing you. These providers are bound by confidentiality agreements and are only authorized to use your information for specified purposes.

Legal Requirements

We may disclose your information when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request, court order, or legal process.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our security practices include encryption, access controls, and regular security assessments.

Data Retention

We retain your personal information only for as long as necessary to provide our services and fulfill the purposes outlined in this policy. Our retention periods vary depending on the type of information and the purposes for which we use it.

Coaching session records and assessment results are typically retained for three years after the completion of your coaching engagement, unless you request earlier deletion. Financial records are kept for seven years in accordance with applicable accounting standards. Marketing communication preferences are maintained until you opt out or close your account.

Your Rights and Choices

You have several rights regarding your personal information, and we're committed to helping you exercise these rights. We provide tools and procedures to give you control over your data and how it's used.

Access and Correction

You have the right to access the personal information we hold about you and to request corrections if the information is inaccurate or incomplete. You can request a copy of your personal data by contacting us using the information provided below.

Deletion and Portability

You can request that we delete your personal information, subject to certain exceptions such as legal requirements or legitimate business needs. You also have the right to request that we provide your data in a portable format for transfer to another service provider.

Communication Preferences

You can opt out of marketing communications at any time by clicking the unsubscribe link in our emails or by contacting us directly. Even if you opt out of marketing communications, we may still send you service-related messages about your coaching programs.

Cookies and Tracking

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze site usage, and deliver personalized content. Cookies are small text files stored on your device that help us remember your preferences and improve our services.

You can control cookie settings through your browser preferences. However, disabling certain cookies may limit your ability to use some features of our website. We use both session cookies (which expire when you close your browser) and persistent cookies (which remain on your device until deleted).

Children's Privacy

Our services are designed for adults and are not intended for children under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child, we will take steps to delete such information promptly.

International Data Transfers

While we primarily operate within India, some of our service providers may process your information in other countries. When we transfer your personal information internationally, we ensure appropriate safeguards are in place to protect your data in accordance with this privacy policy and applicable laws.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any significant changes by email or through a prominent notice on our website. We encourage you to review this policy periodically to stay informed about how we protect your information.

The date of the last revision is indicated at the top of this policy. Your continued use of our services after any changes constitutes your acceptance of the updated policy.

Compliance and Governance

We comply with applicable data protection laws and regulations, including the Information Technology Act, 2000 and the Personal Data Protection Bill. Our data processing activities are governed by established procedures and regular compliance reviews.

We maintain records of our data processing activities and conduct regular privacy impact assessments for new services or significant changes to existing services. Our team receives ongoing training on privacy best practices and data protection requirements.